Shipping policy
📦 Shipping Policy
by Rey the Lotus
Thank you so much for supporting my art, it means the world to me. Every piece I send out carries intention, creativity and heart. This page will walk you through everything you need to know about how your order will travel from my studio to your hands.
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🕊️ Processing Time
I partner with trusted suppliers and also ship directly from my studio. Processing times depend on the item:
• Art Prints: 5-10 business days
• Collector Items (T-shirts, Totes, Mugs, etc.): 2–7 business days (Printed on demand via my production partner)
• Original Artworks: 5–10 business days (for safe, intentional packaging)
Note: Some items may ship separately if they are produced in different locations (e.g., a T-shirt and an art print).
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🚚 Shipping Methods & Estimated Delivery
Region Method (Based on Item) Estimated Delivery
U.S. - USPS, UPS, or Printify partner 3–10 business days
Canada - USPS Intl or Printify partner 7–14 business days
International - DHL, UPS, or Local Carrier 10–21 business days
Tracking info will be sent via email once your item ships.
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🎨 Packaging
• Prints: Numbered and signed, packaged in clear sleeves and shipped flat or rolled, depending on size.
• Collector Items: Printed and shipped in protective packaging by my print partner (Printify).
• Original Artwork: Carefully wrapped in archival-safe materials, boxed, and insured for protection with certificate of authenticity.
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✨ Preorders
Some collections and special editions may be released as preorders. Estimated ship dates are always listed on the product page. If you order both a preorder and an in-stock item, they may ship separately depending on fulfillment.
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💌 Shipping Costs
Shipping rates are automatically calculated at checkout based on item type, size, and destination.
Some items may ship in separate packages, especially if your order includes both in-house items (like original art) and print-on-demand items.
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❗ Damaged or Lost Packages
If anything arrives damaged, please contact me within 5 days of delivery with clear photos. For collector items, I’ll help file a claim with the print provider and send a replacement if eligible.
If a package is delayed or appears lost, reach out—I’ll assist in tracking it down or exploring next steps.
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🙋♀️ Frequently Asked Questions (FAQ)
Q: Why did my order arrive in separate packages?
A: Some items ship from my studio, others ship directly from my production partner (like T-shirts or totes), so your order may arrive in multiple shipments.
Q: Can I return or exchange a T-shirt or merch item?
A: Since collector items are made to order, I cannot accept returns for size or style preference. However, if something arrives defective or incorrect, contact me and I’ll help make it right.
Q: Do you offer gift wrap or custom notes?
A: Yes! For studio-shipped items (prints & originals), I offer gift wrapping and personalized notes. Just leave a message at checkout. Unfortunately, I can’t offer this service on collector items due to third-party fulfillment.
Q: Do you ship internationally?
A: Yes, I ship worldwide! Shipping rates and estimated delivery times vary by region. Some countries may charge customs or import taxes which are the buyer’s responsibility.
Q: Can I request a specific delivery date?
A: If you need something by a particular date, email me before purchasing and I’ll do my best to meet your timeline—especially for gifts, gallery openings, or special occasions.
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🌸 With Love,
Rey the Lotus
Artist | Creative
💌 ReytheLotus.Art@gmail.com | 📍 California, USA
📷 Instagram: @reythelotusart